Service Content
5-YearWarranty 
Where other brands stop at 2 years, Troxus goes the distance with you for 5 years, with an unbeatable 5yr / 5,000 Mile Fender to Fender Warranty*. Better yet, the first two years of the warranty are transferrable if you sell your Troxus e-bike or transfer ownership in any way within those first two years. Nobody covers you better, or for as long, as Troxus.
Learn More5-Year Total Care+ Program
Our 5yr/ 5,000 Mile Fender to Fender Warranty is backed up by our exclusive Troxus Total Care + (TTC+) supplemental warranty. Nobody else offers the same level of added protection. If your bike is damaged in an accident, or if the motor, battery, or other system component wears out in the first 5 years, we will work with your retailer to get you back on the road with discounted replacement parts. Best of all, this “bonus” coverage is free of charge with every purchase of a Troxus bike.
Learn More
Local Bike Shop Partners
We have forged partnerships exclusively with industry-leading and highly experienced professional bike shops across the nation. This deliberate choice ensures that our users have access to exceptionally professional and reliable services. With these reputable establishments, you can rest assured that maintenance and service are no longer a concern.
Troxus Online Service
Our team of US-based online customer service experts, boasting decades of collective experience, is here to provide remote assistance and diagnose product issues. With their wealth of knowledge, you can confidently tackle product problems and repairs from the convenience of your home.
Find your nearest service center!
FAQs
Online Service
All Troxus E-Bikes are covered by our Limited Warranty Policy. Parts are subject to availability. If you have a specific part in mind, feel free to contact our Customer Service Team at support@troxusmobility.com.
Pricing depends on specific service needs, most of which are covered by the Limited Warranty Policy, but charges may apply for situations outside the policy or for service conducted at local partner shops based on actual circumstances.
Local Partners
You can find most of the information in our Help Center. If you need further assistance, you can also email our experts at support@troxusmobility.com to receive professional and specific remote assistance.
Our local partners can assemble your ebike and an addtional fee of $150 is needed.
